Returns/Exchanges: We understand it's easy to order the wrong item! We accept returns within 30 days of the original purchase date as long as the item(s) are in the original packaging and are in resaleable condition. Any items that have been lightly used, are missing the original packaging, or have been soldered, are accepted for return/exchange/store credit only after inspection and may be subject to a 15% restocking fee. Such returns are handled on a case-by-case basis, and all non-warranty return/exchange items must be returned to our Colorado store and shipped at the buyer's expense. Please note: if the return is not due to our error or a faulty item, we do not refund the original shipping charge, only product cost. To file a return request, please click here. Please be aware: return/exchange items must be mailed to us within 14 days of filing online return request form.
Warranty: Naturally, if you experience an issue with one of our products (such as a faulty electronic item) upon receiving your order, we will make certain to resolve the situation quickly, either by replacing the item or issuing a refund (buyer's choice). Items received which are dead on arrival will in most cases be replaced immediately as long as the failure was not caused by misuse. Warranty claims involving products which have been used for more than 30 days are handled on a case-by-case basis to evaluate the cause of the failure, so please file an online return request before shipping the item back to us. Altitude Hobbies is not responsible for any damages or injury caused by a faulty item, or failure due to misuse or negligence by the customer. Below are general warranty periods for most items we stock:
● Suppo motors: 6 months from date of purchase
● Suppo ESCs, servos, and all other Suppo brand products: 3 months from date of purchase
● ZTW, Maytech, and iFlight brand products: 6 months from date of purchase
● Leopard Hobby products: 240 days from date of purchase
● Cobra motors: 2 years from date of purchase
● Cobra ESCs: 6 months from date of purchase
● HobbyWing products: 180 days (for most items) unless otherwise specified
Thank you for choosing Altitude Hobbies!